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Frequently Asked Questions

If your question is not listed below, feel free to send our team an email. One of our team members will respond with an answer to your questions/concerns.

How long will it take for my items to arrive?
Domestic orders will arrive in 7 business days after shipment. International orders will arrive in 7 business days after shipment.
How can I track my order?
Sign in to your account on our website and view your recent orders for tracking info and updates
I received some of my items but I'm missing the rest.
Some of our partners are located outside of the US. This means some products may ship separately and arrive on different days. No need to worry, your items will arrive in 7 business days after shipment for Domestic and International orders.
Do I have to pay customs fees if I am located outside of the United States?
No, New addictions fine art handles all customs fees. You simply pay for your items and we handle shipping fees and customs fees.
What methods of payment are accepted?
We accept Visa, Amex, Mastercard, Paypal, Apple Pay, Amazon Pay, Google Pay, Shopify pay, Klarna, Afterpay, and Quadpay.
How do I return my item(s)?
Email us with your name and order number and state which item(s) you want to return. A customer service representative will guide you through the return process.
I have forgotten my password, now what?
Follow the 'Forgot your password' link. An email will be sent to you with a password reset option.